Charlestown Lodge

Welcome to Charlestown Lodge

Welcome

Welcome to Charlestown Lodge. We provide shared accommodation for individuals and families referred by Mayo County Council. We want everyone to feel safe, respected and comfortable during their stay.

Need help?

A member of staff is available at the Lodge 24 hours a day. Visit reception or contact the porter if you need help, have a question or wish to report a problem.

Your responsibilities

Please treat other residents and staff with respect, follow the Conditions of Occupancy and look after your room and shared facilities. If you are unsure about a rule, ask a member of staff.

Important

This website is a convenient reference. It does not replace the Conditions of Occupancy, the rules you receive on arrival, or instructions from staff in an emergency.

Arriving and settling in

On arrival, staff will explain your allocated accommodation, access arrangements, shared facilities and the main safety requirements. Ask questions before leaving reception if anything is unclear. Keep any documents or instructions given to you so that you can refer to them later.

A shared living environment

Charlestown Lodge accommodates people with different household circumstances. Some rooms are used by families and others by individual residents. Please respect the privacy of every household and do not enter another bedroom or use another resident’s allocated belongings or storage without permission.

When staff are available

Staff are present around the clock. During the day, reception can assist with routine questions and requests. Overnight staff maintain the safety and security of the building and respond to urgent matters. Non-urgent requests may need to be passed to the day management team.

Reporting something important

If you witness an accident, threatening behaviour, damage, a welfare concern or a possible safeguarding issue, tell staff as soon as possible. Give the time, location and a clear description of what happened. Staff may need to make a written record and refer the matter to management.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Your Room, Keys and Storage

Your room

Keep your room clean and in a safe condition. Lock the door when leaving and tell reception promptly about damage, faults or lost keys.

Keys and access

You may be allocated bedroom and storage keys. Keep keys secure and do not share access codes. Report lost keys to the porter immediately.

Food storage

Use the fridge and cupboard space allocated to you. Label food clearly, store it safely and keep shared storage tidy. Do not use space allocated to another resident.

Room inspections

Rooms may be inspected for cleanliness, maintenance and safety. Staff will follow the applicable room-access procedure. Urgent safety concerns may require emergency access.

Electrical items

Electrical appliances are subject to the Lodge’s safety requirements, including approval and portable appliance testing where required. Do not use unapproved heating or cooking equipment in bedrooms. Ask staff before bringing or using an appliance.

Using your allocated space

Your room and any designated bed or storage space are allocated for your use. Do not change bedrooms, exchange beds, move another resident’s belongings or allow someone else to occupy your space without management approval. Ask reception before making any change to your accommodation arrangements.

Keeping the room safe

Do not obstruct doors, windows or escape routes with bags, furniture or other belongings. Keep electrical equipment in good condition and report damaged plugs, sockets, wiring or overheating. Never interfere with smoke detectors, door closers or other safety fittings.

Faults and damage

Report a leaking tap, blocked drain, broken lock, damaged furniture, loss of heating or other defect promptly. Explain which room is affected and whether there is an immediate safety concern. Staff will record the matter and arrange for it to be assessed; do not attempt repairs yourself.

Room checks and access

The Lodge carries out regular room and safety inspections. Staff may need access for maintenance, fire safety and operational checks. Cooperate with reasonable arrangements and tell management if there is a practical difficulty with a proposed inspection.

Keys and privacy

Keep keys secure and do not lend them to visitors or other residents. Lost or damaged keys should be reported immediately. Do not assume a spare key can be issued for personal use; staff manage spare keys under the Lodge’s access procedures.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

House Rules and Respectful Living

Quiet hours

Quiet hours are from 9 pm to 9 am. Keep noise low and avoid loud music, noisy cleaning and other activities that disturb residents.

Respect for everyone

Treat residents, staff and visitors courteously. Threats, aggression, intimidation, harassment and discriminatory behaviour are not acceptable.

Alcohol and drugs

Alcohol and recreational drugs are prohibited at Charlestown Lodge.

Smoking and vaping

Smoking is permitted only in the designated outdoor smoking area. Do not smoke or vape indoors. Report any fire-safety concern to staff.

Visitors

Visitors must be authorised and report to reception before entering. Residents must notify reception about expected visitors. Do not admit unauthorised visitors or share door codes.

Privacy and recording

Respect other residents’ privacy. Do not photograph, film or record other residents in shared areas. Avoid video calls that intrude on others’ privacy. CCTV is used for site safety and security in accordance with applicable notices.

If rules are broken

Staff will report concerns and management will consider the circumstances under the applicable procedures and Conditions of Occupancy. Serious incidents may be escalated to management and Mayo County Council.

Living considerately

Residents have different working hours, family responsibilities and sleep routines. Keep television, phone calls, music and conversations at a reasonable volume throughout the day, particularly during the 9 pm to 9 am quiet period. Avoid gatherings in corridors or near bedroom doors.

Visitors and access

Follow the Lodge’s visitor and access arrangements. Do not let unknown people into the building, share access information or bring an unauthorised person into another resident’s room. If someone asks you to open a secured door and you are unsure who they are, direct them to reception.

Smoking and vaping

Smoking and vaping are not allowed inside bedrooms, bathrooms, corridors, kitchens or any other indoor area. Use only the designated outdoor smoking area, dispose of cigarette ends safely and keep doors and windows clear of smoke.

Alcohol, drugs and safety

Alcohol and recreational drugs are prohibited at the Lodge. Do not bring prohibited substances into the accommodation or allow behaviour that places other residents or staff at risk. Threats, violence, intimidation and damage to property should be reported to staff immediately.

Resolving disagreements

Speak to staff before an argument escalates. Staff can record the issue, speak with those involved and refer concerns to management. You do not need to confront another resident or investigate an incident yourself.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Kitchens, Laundry and Shared Facilities

Kitchen and kitchenette

Clean up immediately after cooking or preparing food. Wash dishes, wipe surfaces, return equipment and leave shared areas ready for the next person.

Fridges and cupboards

Use your allocated space, label your food and avoid storing excessive quantities in shared areas.

Laundry

Laundry facilities are located towards the rear of the building, near the exit beside Room 25, according to the welcome letter. Follow your allocated laundry schedule, remove clothes promptly and leave the machines and area clean. Bring your own laundry products.

Television and shared rooms

Share facilities fairly, keep the volume reasonable and respect other residents who are using the space.

Waste and cleanliness

Use the designated bins and separate recycling as directed. Do not leave rubbish in bedrooms, corridors or shared areas. Report pests or hygiene concerns to staff promptly.

After using the kitchen

Clean worktops, cooking equipment and tables after use. Wash and put away your dishes, dispose of food waste appropriately and report spills that could cause slips. Do not leave cooking unattended, and keep children away from hot appliances and surfaces.

Food hygiene

Use only the fridge, freezer and cupboard space allocated to you. Label your food, keep raw and cooked foods separate and check use-by dates. Remove spoiled food promptly. Shared refrigeration must remain available to all residents with an allocation.

Laundry arrangements

The laundry facilities are towards the rear of the building near the exit beside Room 25. Follow the laundry timetable and any instructions displayed by staff. Do not leave clothing in machines after a cycle finishes; report any faulty machine rather than trying to repair it.

Shared spaces

Leave toilets, bathrooms, seating areas and corridors clean and ready for the next resident. Keep prams, bags, shoes and other possessions out of fire escape routes. Do not move shared furniture or equipment without asking staff.

Problems with facilities

If a kitchen appliance, washing machine, light, tap or heating system is not working, tell reception what is affected and where. Staff can record the problem and decide whether an area needs to be taken temporarily out of use.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Children and Families

Parental responsibility

Parents and guardians remain responsible for their children at all times, including in bedrooms, corridors, kitchens and play areas.

Supervision

Do not leave children unattended at Charlestown Lodge. Ensure that children use communal and play areas safely and considerately.

Concerns about a child

Tell a member of staff immediately if a child is missing, at risk or in need of urgent assistance. In immediate danger call 112 or 999.

Children must be supervised

Parents and guardians are responsible for children in their care at all times. Children should not be left alone in bedrooms, kitchens, bathrooms, corridors or communal areas. Supervision should reflect the child’s age, needs and the risks of the activity.

Shared facilities and children

Be especially careful around hot drinks, cooking equipment, laundry machines, cleaning products and external doors. Help children respect quiet hours and the privacy of other residents. Do not allow play that obstructs corridors or emergency exits.

Family accommodation

Bedroom and bed allocations are managed by the Lodge. A family should not arrange its own room change or allow an additional person to stay without approval. Tell management if your household circumstances change or if the accommodation presents a practical difficulty.

Welfare and safeguarding

If you are worried about a child’s safety, behaviour towards a child or an incident involving a young person, speak to staff promptly and privately. Staff can record the concern and refer it to management for appropriate follow-up. If a child is in immediate danger, call 112 or 999.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Fire Safety and Emergencies

If the fire alarm sounds

Leave the building immediately using a safe, marked exit. Do not delay to collect belongings. Follow staff instructions and proceed to the designated assembly point explained during your arrival briefing.

Know your escape route

Locate the nearest fire exits when you arrive. Keep corridors, exits and fire doors clear. Never tamper with alarms or other fire-safety equipment.

Emergency assistance

For an immediate emergency call 112 or 999. Alert Lodge staff as soon as it is safe to do so.

Assembly point

The older welcome letter describes the assembly point as to the left/front-left of the building. The precise current location and evacuation map must be confirmed before this is published.

If the alarm sounds

Treat every fire alarm as genuine. Stop what you are doing and leave by the nearest safe exit. Do not return for phones, documents or belongings. Never use a route that is unsafe because of smoke or fire; choose another safe exit if available.

At the assembly point

Go to the assembly point identified during your arrival briefing and follow staff instructions. Remain there until authorised to return. Tell staff if you believe someone is missing, needs assistance or may still be inside.

Preventing fires

Do not wedge fire doors open, cover detectors, tamper with alarm call points or block extinguishers and exits. Do not leave cooking unattended or use damaged electrical equipment. Report any smoke, burning smell or suspected fire hazard immediately.

Accidents and urgent medical problems

Tell staff immediately about an accident, injury or serious illness. In a life-threatening emergency call 112 or 999 and give the location: Charlestown Lodge, Sonnagh, Charlestown, Co. Mayo, F12 KH73. Follow emergency-service instructions and tell staff where assistance is needed.

Routine safety checks

The Lodge carries out scheduled patrols and safety checks, including overnight. These checks help identify hazards and maintain security; they do not replace residents’ responsibility to report an immediate concern.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Health, Welfare and Support

If you need assistance

Speak privately with a member of staff if you are worried about your safety or wellbeing, or about another resident.

What staff can do

Staff can listen, record concerns and help direct urgent matters to the appropriate management or emergency services. Lodge staff do not replace medical professionals, social workers or housing decision-makers.

Immediate risk

If anyone is in immediate danger, call 112 or 999. For urgent safeguarding or welfare concerns, inform staff without delay.

Speak to staff in confidence

If you are struggling with your wellbeing, worried about someone else, experiencing intimidation or feel unsafe, ask to speak privately to a staff member. You can explain the issue in your own words and ask what will happen next.

What happens after a concern is raised

Staff may write a factual record of the concern, any immediate steps taken and who has been informed. Matters involving safeguarding or serious welfare concerns are escalated to management for review. Not every issue can be resolved immediately, but urgent risks should be acted on without delay.

Health appointments and medicines

Residents remain responsible for arranging their own routine healthcare and taking prescribed medication as directed by their healthcare professional. Ask reception for practical information about local services if you do not know where to seek assistance. Staff are not a replacement for a doctor, pharmacist or emergency medical service.

Urgent emotional distress

If you or another person may be at immediate risk of harm, contact 112 or 999 and tell staff immediately. If it is not an immediate emergency, speak to staff so they can help identify an appropriate service or management contact.

Privacy and respect

Discuss personal or sensitive matters away from communal areas where possible. Do not photograph, record or share information about other residents without appropriate permission.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Repairs, Requests and Complaints

Report a repair

Tell reception promptly about leaks, heating problems, broken fittings, electrical concerns or any other maintenance issue. Do not attempt electrical or plumbing repairs yourself.

Raise a concern

You can speak to staff about a problem or make a complaint. You may ask for the concern to be referred to management.

How complaints are handled

Complaints should be received respectfully and passed through the Lodge’s management process. A complaint is not misconduct simply because it criticises the service. Urgent safety or safeguarding matters take priority.

Follow-up

Staff may ask for details to understand the issue and arrange follow-up. Speak to reception if you would like a complaint referred to management.

How to report maintenance

Tell reception the room or area, the nature of the problem, when you first noticed it and whether it is getting worse. For a leak, electrical fault, broken lock or other hazard, explain if anyone could be at risk so staff can prioritise the response.

What happens to a request

Staff record operational concerns and refer maintenance work for assessment and follow-up. Some work can be completed quickly; other repairs depend on access, parts or specialist contractors. Ask reception for an update if the issue continues.

Making a complaint

You may raise a complaint about facilities, safety, treatment by others or how a request was handled. Explain what happened, where and when, who was involved if known, and what outcome you are seeking. You can ask for the matter to be referred to management.

Incident reporting

Accidents, threats, harassment, welfare concerns and other significant events should be reported as soon as possible. Staff may ask follow-up questions so that the record is accurate. If there is an immediate danger, seek emergency help first.

Respectful handling

Complaints should be considered fairly and respectfully. A resident should not be treated as having misbehaved merely for making a genuine complaint. Serious allegations may need separate management or safeguarding procedures.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Contact and Practical Information

Lodge reception

Charlestown Lodge, Sonnagh, Charlestown, Co. Mayo, F12 KH73. Telephone: 089 953 2384. Email: reception@charlestownlodge.ie. These details appear in the resident welcome materials and should be live-tested before publication.

Emergencies

For fire, Garda or ambulance emergencies, call 112 or 999.

Local services

Ask reception for details of local healthcare, pharmacy, Garda and transport services.

Wi-Fi

Ask reception for the current Wi-Fi details. Do not publish the network password openly on the website.

Getting help on site

Reception and duty staff are the first point of contact for everyday questions, access difficulties, maintenance concerns and urgent operational issues. Staff are on site 24 hours a day, although some administrative matters may need to wait until a manager is available.

Charlestown Lodge contact details

Address: Charlestown Lodge, Sonnagh, Charlestown, Co. Mayo, F12 KH73. Telephone: 089 953 2384. Email: reception@charlestownlodge.ie. For an immediate emergency, call 112 or 999.

Local information

Ask reception about the location of local shops, pharmacy services, medical care, transport connections and other practical services. Staff may be able to point you towards the appropriate contact but cannot guarantee appointments or transport.

Internet and personal information

Ask reception for the current Wi-Fi access details. Do not share private door codes, passwords or personal information about other residents. Be careful when using shared devices or public networks.

Contacting the Council

Accommodation referrals and some decisions about placement or onward accommodation are handled by Mayo County Council. Lodge staff can explain what information they hold and direct you to the appropriate contact, but cannot make Council housing decisions.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Leaving Charlestown Lodge

Before departure

Follow the instructions provided by management or Mayo County Council about your departure arrangements.

Keys and belongings

Return your allocated keys and remove your belongings from your room, fridge, cupboards and other allocated storage. Ask staff about anything you cannot collect.

Room condition

Staff will check the room and any outstanding damage or maintenance concerns. Tell staff if you have left anything behind.

Need assistance?

Speak to reception or management if you are unsure about your departure arrangements.

Before you leave

If you have been told that your placement is ending, read the written instructions carefully and ask staff if you do not understand the date, time or process. Tell management about any practical issue that could affect your departure.

Packing and belongings

Remove all personal belongings from your room and any allocated cupboard, fridge, freezer or other storage. Check under beds, in drawers and in shared areas. Do not leave valuables or important documents behind.

Keys and room condition

Return all keys or access items issued to you. Leave your bedroom and any allocated facilities clean and tidy, and tell staff about damage, faults or items that require attention. Staff may need to inspect the room as part of the turnaround process.

Forwarding information

Where appropriate, give the relevant service your updated contact details and make arrangements for post, appointments or belongings. Staff can explain any local procedure for collecting property left behind, but you should not assume storage will be available.

If you need clarification

If the reason for departure, onward arrangements or a Council instruction is unclear, ask to speak to management promptly. Staff can help explain the operational steps and direct questions about Council decisions to the responsible authority.

This information has been translated automatically using Google Translate. Automated translations may contain errors. If anything is unclear, please ask reception staff for assistance. In an emergency, follow staff instructions.

Conditions of Occupancy (Rules of Residence)

Charlestown Lodge · CL-POL-001 · 16 July 2026

The complete occupancy conditions are set out below. Use the language selector above to read an automatic translation. The original English wording remains the reference document.

1. PURPOSE

Occupancy at Charlestown Lodge is conditional upon compliance with these Occupancy Conditions (Rules of Residence).

These conditions form part of the arrangements under which accommodation is provided and apply to all residents, members of their household, visitors and guests.

The purpose of these Occupancy Conditions is to ensure:

Safety and security.

Respect and dignity.

Privacy and wellbeing.

Cleanliness and hygiene.

Protection of children and vulnerable persons.

Compliance with statutory, contractual and operational requirements.

Peaceful enjoyment of the accommodation by all residents.

Failure to comply with these Occupancy Conditions may result in disciplinary action, referral to relevant agencies, termination of occupancy or removal from accommodation.

2. AUTHORITY OF MANAGEMENT

Charlestown Lodge operates under 24-hour supervision.

Management reserves the right to issue instructions, notices, operational procedures and site requirements from time to time.

Such instructions form part of these Occupancy Conditions and must be complied with by all residents.

Residents must comply with all reasonable instructions issued by staff members acting on behalf of Charlestown Lodge.

Failure to comply with a reasonable instruction issued by a member of staff may be treated as a breach of these Occupancy Conditions.

3. RESIDENT RESPONSIBILITY

Residents are responsible for:

Their own behaviour.

The behaviour of members of their household.

The behaviour of their children.

The behaviour of their visitors and guests.

A resident may be held responsible for breaches of these Occupancy Conditions committed by members of their household, children or visitors.

4. RESPECT AND BEHAVIOUR

Residents must:

Treat residents, staff, contractors and visitors with dignity and respect.

Behave in a calm, cooperative and non-threatening manner.

Respect cultural, religious and personal differences.

Cooperate with staff carrying out their duties.

The following behaviour is prohibited:

Aggressive behaviour.

Threatening behaviour.

Harassment.

Bullying.

Intimidation.

Verbal abuse.

Physical violence.

Discrimination.

Deliberately making false allegations.

Behaviour which causes fear, distress, alarm or disruption to others.

5. QUIET HOURS

Quiet hours apply between 9:00pm and 9:00am.

During these hours residents must:

Keep noise to a minimum.

Avoid loud conversations.

Avoid excessive television volume.

Avoid excessive music volume.

Avoid slamming doors.

Avoid behaviour likely to disturb others.

Parents and guardians are expected to take reasonable steps to ensure children do not disturb other residents.

6. ALCOHOL, DRUGS AND INTOXICATION

Charlestown Lodge operates a zero-tolerance policy regarding alcohol and illegal drugs.

Residents must not:

Consume alcohol on site.

Possess alcohol on site.

Store alcohol on site.

Use illegal drugs.

Possess illegal drugs.

Store illegal drugs.

Supply alcohol or drugs to others.

Residents who are intoxicated, disruptive, threatening or place others at risk may be removed from the accommodation immediately.

Management reserves the right to notify An Garda Síochána and any relevant authority where appropriate.

7. VISITORS AND DELIVERIES

Charlestown Lodge is a controlled site.

All visitors must:

Report to the Office immediately upon arrival.

Follow staff instructions at all times.

Remain only in authorised areas.

Residents are responsible for the behaviour and conduct of their visitors.

The following are prohibited:

Unauthorised visitors.

Visitors entering the site without reporting to staff.

Visitors entering resident rooms without authorisation.

Deliveries to the rear or side of the building.

Visitors parking in unauthorised locations.

Management reserves the right to refuse entry to or remove any visitor from the site.

8. BEDROOMS AND PRIVACY

Residents are responsible for maintaining their bedrooms in a clean, safe and hygienic condition.

Residents must not:

Enter another resident's room.

Permit unauthorised persons into their room.

Swap rooms without authorisation.

Damage furniture, fixtures or fittings.

Tamper with electrical systems.

Alter rooms without permission.

All residents have the right to privacy and peaceful enjoyment of their accommodation.

9. ROOM INSPECTIONS

Management reserves the right to inspect:

Bedrooms.

Kitchens.

Fridges.

Cupboards.

Storage areas.

Communal areas.

Inspections may be:

Routine.

Unannounced.

Hygiene related.

Safety related.

Maintenance related.

Compliance related.

Residents must provide access when requested.

Failure to cooperate with inspections may be treated as a breach of these Occupancy Conditions.

10. FOOD STORAGE AND CONSUMPTION

Food must be stored appropriately at all times.

Residents must not:

Store any food, whether cooked, uncooked, packaged or perishable, in bedrooms.

Accumulate food waste in bedrooms.

Prepare, cook or heat food in bedrooms.

Food must be stored only within designated kitchen, fridge and food storage facilities.

Management reserves the right to remove and dispose of improperly stored food.

11. KITCHENS AND SHARED FOOD FACILITIES

Kitchen facilities are shared by all residents.

Residents must:

Clean all surfaces after use.

Wash utensils after use.

Dispose of waste appropriately.

Leave facilities clean and ready for the next user.

Residents must not:

Leave food residue on surfaces.

Leave dirty dishes unattended.

Pour oil, grease or fat into sinks.

Clean raw meat in sinks.

Interfere with another resident's food.

Food should be labelled where required.

12. FRIDGES, CUPBOARDS AND STORAGE

Residents must use only their allocated storage facilities.

Residents must not:

Remove another resident's food.

Tamper with fridge locks.

Access storage allocated to another resident.

Store unsafe, hazardous or prohibited items.

Management reserves the right to inspect storage facilities where necessary.

13. WASHROOMS AND WET ROOMS

Residents must leave washrooms and wet rooms clean and safe after use.

Residents must:

Remove excessive water from floors.

Report blockages immediately.

Report maintenance issues immediately.

Residents must not:

Flood facilities.

Damage fixtures.

Leave excessive waste behind.

14. HYGIENE AND CLEANLINESS

Residents are expected to maintain acceptable standards of personal and environmental hygiene.

Residents must:

Maintain personal hygiene.

Wear clean clothing.

Keep bedrooms clean.

Dispose of rubbish appropriately.

Residents must not:

Allow rooms to become unhygienic.

Create odour issues.

Allow mould growth through neglect.

Accumulate rubbish.

Persistent hygiene failures may result in formal action.

15. WASTE DISPOSAL

Residents must:

Use designated waste bins.

Use recycling facilities where provided.

Dispose of waste promptly.

Residents must not:

Leave rubbish in communal areas.

Leave rubbish outside designated bins.

Dump waste anywhere on site.

16. LAUNDRY FACILITIES

Laundry facilities are provided for resident use.

Residents must:

Use machines correctly.

Remove washing promptly.

Leave facilities clean after use.

Residents must not:

Interfere with another resident's laundry.

Leave washing unattended for excessive periods.

Damage equipment.

17. COMMON AREAS

Common areas are shared facilities and must remain accessible to all residents.

Residents must:

Respect the shared nature of communal facilities.

Leave communal areas clean and tidy after use.

Remove personal belongings after use.

Residents must not:

Reserve communal facilities for their exclusive use.

Store personal belongings in communal areas.

Obstruct corridors, exits or access routes.

Interfere with the use and enjoyment of communal facilities by others.

Allow children into the smoking area

18. PARKING AND VEHICLES

Residents bringing vehicles onto site must comply with all parking instructions.

Residents must not:

Park in unauthorised spaces.

Block emergency access routes.

Obstruct other vehicles.

Carry out vehicle repairs on site without permission.

Parking allocations may be amended by Management at any time.

19. ELECTRICAL APPLIANCES AND PAT TESTING

The safety of residents, staff and the building is of paramount importance.

All electrical appliances brought onto site must be declared to Management.

Any appliance which plugs into a mains electrical socket may be inspected, tested, approved, refused, removed from service or subjected to Portable Appliance Testing (PAT) at the discretion of Management.

This includes but is not limited to:

Kettles.

Toasters.

Air fryers.

Microwaves.

Rice cookers.

Slow cookers.

Hot plates.

Electric heaters.

Fans.

Hairdryers.

Hair straighteners.

Extension leads.

Adaptors.

Chargers.

Televisions.

Gaming equipment.

Computers and associated equipment.

Residents must not:

Use damaged electrical appliances.

Use damaged plugs or cables.

Overload electrical sockets.

Connect extension leads together.

Modify electrical equipment.

Use appliances which have been prohibited or removed from service.

The following appliances are prohibited in bedrooms unless specifically authorised by Management:

Air fryers.

Microwaves.

Kettles.

Toasters.

Rice cookers.

Slow cookers.

Hot plates.

Portable heaters.

Cooking appliances of any kind.

Management reserves the right to remove any appliance considered unsafe, damaged, untested or unsuitable.

20. SMOKING AND VAPING

Smoking and vaping are prohibited inside the building.

Smoking and vaping are permitted only in designated smoking areas.

Smoking or vaping in bedrooms, bathrooms or communal areas may result in immediate formal action.

21. FIRE SAFETY

Residents must:

Familiarise themselves with evacuation procedures.

Participate in fire drills where required.

Report fire safety concerns immediately.

Residents must not:

Tamper with alarms.

Tamper with detectors.

Tamper with emergency lighting.

Wedge open fire doors.

Interfere with fire safety equipment.

Any breach of fire safety requirements will be treated as a serious matter.

22. SECURITY

Residents must:

Secure their rooms when leaving.

Protect keys and access codes.

Report lost keys immediately.

Residents must not:

Share access codes.

Allow unauthorised access to the building.

Circumvent security measures.

23. CHILDREN AND SAFEGUARDING

Parents and guardians are fully responsible for their children at all times.

Children must:

Be appropriately supervised.

Be protected from harm.

Follow site rules appropriate to their age.

Any concern regarding the welfare or safety of a child may be referred to:

Tusla.

An Garda Síochána.

Relevant statutory agencies.

Residents must cooperate with safeguarding investigations.

24. PROHIBITED ITEMS

Residents must not possess, store, use or distribute:

Illegal drugs.

Drug paraphernalia.

Offensive weapons.

Firearms.

Imitation firearms.

Fireworks.

Explosives.

Flammable liquids.

Hazardous chemicals.

Stolen property.

Any item considered by Management to present a risk to safety, security or good order.

Management reserves the right to confiscate prohibited items and notify An Garda Síochána where appropriate.

25. MAINTENANCE AND REPAIRS

Residents must:

Report maintenance issues immediately.

Allow access to staff and contractors.

Cooperate with repair works.

Residents must not:

Attempt DIY repairs.

Damage fixtures or fittings.

Interfere with building systems.

26. CCTV, RECORDING AND VIDEO COMMUNICATIONS

CCTV operates throughout Charlestown Lodge except in private bedrooms, bathrooms and designated private areas.

Residents must not:

Record audio on site.

Record video on site.

Photograph residents, staff, visitors or children without consent.

Conduct video calls in communal areas.

Conduct livestreams from communal areas.

Publish photographs or videos taken within Charlestown Lodge without permission.

Use social media in a manner that compromises the privacy, dignity or safety of others.

Video calls and video communications may only take place within a resident's bedroom or another area approved by Management.

27. COMPLAINTS AND COMMUNICATION

Residents may raise concerns with Management through the appropriate reporting process.

Residents must:

Raise concerns respectfully.

Provide truthful information.

Cooperate with investigations.

Abusive, malicious or knowingly false complaints may result in disciplinary action.

28. ATTENDANCE AND ABSENCE

Residents must comply with all attendance, register and occupancy requirements.

Residents intending to stay away overnight must notify staff in advance where possible.

Failure to comply with attendance requirements may be reported to relevant agencies.

29. COMPLIANCE WITH LOCAL AUTHORITY AND AGENCY REQUIREMENTS

Residents must comply with all reasonable requirements imposed by:

Charlestown Lodge.

Mayo County Council.

Relevant statutory agencies.

Failure to comply may affect accommodation arrangements and occupancy status.

30. ENFORCEMENT

Management reserves the right to determine the appropriate response to any breach of these Occupancy Conditions.

Responses may include:

Verbal Warning.

Written Warning.

Final Written Warning.

Behaviour Management Measures.

Referral to Mayo County Council.

Referral to An Garda Síochána.

Termination of Occupancy.

Removal from Accommodation.

Serious breaches may result in immediate action without prior warning.

Nothing within these Occupancy Conditions limits the right of Charlestown Lodge Management to take immediate action where behaviour presents a risk to health, safety, security, safeguarding, fire safety or the peaceful enjoyment of the accommodation by others.